CPB Certified Professional Biller Certification Practice Exam

What is the role of a Beneficiary Counseling and Assistance Coordinator (BCAC)?

1. Provide legal advice to patients

2. Assist beneficiaries in obtaining medical care through TRICARE

3. Process insurance claims for medical services

4. Coordinate medical research initiatives

The correct answer is: Assist beneficiaries in obtaining medical care through TRICARE

The role of a Beneficiary Counseling and Assistance Coordinator (BCAC) is specifically designed to support beneficiaries in navigating the complexities of their healthcare options provided through TRICARE, which is the health care program for uniformed service members, retirees, and their families. The BCAC serves as a knowledgeable resource, guiding individuals on how to access medical care, understand their benefits, and resolve issues related to their healthcare services. Unlike providing legal advice or processing insurance claims, the BCAC focuses on counseling and assisting beneficiaries with their specific entitlements and healthcare options within the TRICARE system. This position plays a crucial part in ensuring that beneficiaries are informed of the services available to them and can effectively utilize their healthcare benefits. Additionally, while coordinating medical research initiatives is an important aspect of healthcare, it is outside the scope of responsibilities typically held by a BCAC, making the focus on TRICARE support the distinguishing feature of this role.